Return Policy
RETURN POLICY
At Kufber™, every product is carefully inspected before shipment to ensure it meets our quality standards.
Because each item is individually inspected, we do not accept returns or offer refunds for reasons of personal preference, such as changing your mind or ordering the wrong item.
⚠️ Damaged or Defective Items
If your order arrives damaged, defective, or otherwise unusable due to a manufacturing defect, please contact support@kufber.com within 14 days of delivery.
Please include:
- Your order number
- Clear photos of the product
- Photos of the packaging if it was damaged during shipping
After review, we will send one complimentary replacement.
Returning the damaged item is generally not required unless requested by our support team.
📭 Lost Shipments
If your shipment is confirmed lost by the carrier, we will send one replacement order at no additional cost.
💸 Refunds
Refunds are not provided for change-of-mind purchases.
If a replacement order also arrives damaged or is confirmed lost due to a verified shipping or manufacturing issue, we may issue a full refund to your original payment method.
🚫 Items Not Eligible for Return or Refund
Returns or refunds are not available for:
- Change of mind or personal preference
- Orders placed incorrectly by the customer
- Minor cosmetic variations that do not affect normal use
- Damage caused after delivery through misuse, accidents, improper care, or unauthorized modifications
- Normal wear and tear
✉️ Contact Us
For any questions regarding this policy, please contact:
We aim to respond within 24–48 business hours.