Refund policy

Return & Replacement Policy — Kufber™

At Kufber™, every product is carefully inspected before it leaves our facility to ensure it meets our quality standards.

Because each item is individually inspected, we do not offer returns or refunds for reasons of personal preference (such as "I changed my mind" or "I ordered the wrong item"). Please review all product photos, descriptions, and details carefully before placing your order.

1. Damaged or Defective Items

If your order arrives damaged, defective, or otherwise unusable due to a manufacturing defect, please contact us within 14 days of delivery at support@kufber.com and include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging if it was damaged during transit

Once your claim has been reviewed and approved, we will send one replacement at no additional cost.

Returning the damaged item is not required unless requested by our support team.

2. Lost or Undelivered Orders

If your tracking information shows that your package was lost in transit or could not be delivered due to a verified carrier issue, we will investigate the shipment and, if confirmed, send one replacement order free of charge.

3. If a Replacement Also Has an Issue

If your replacement order also arrives damaged or cannot be delivered due to a verified shipping or manufacturing issue, we will review the situation and may issue a full refund to your original payment method.

4. Items Not Eligible for Return or Refund

Returns or refunds are not available for:

  • Change of mind or personal preference
  • Minor cosmetic variations that do not affect the overall appearance or usability of the product
  • Damage caused after delivery through misuse, accidents, improper care, or unauthorized modifications
  • Normal wear and tear
  • Orders placed incorrectly by the customer

5. Fraud Prevention

Kufber™ reserves the right to refuse any claim that appears fraudulent, abusive, or unsupported by sufficient evidence. Additional documentation may be requested before a replacement or refund is approved.

6. Need Help?

If you experience any issue with your order, our support team will carefully review your case and work to provide the most appropriate solution as quickly as possible.

Contact: support@kufber.com